Frontliner / Gym Receptionist & Customer Service Specialist

Join X Team Gym, a dynamic and rapidly growing fitness center in Serang, Banten, as our next Frontliner / Gym Receptionist & Customer Service Specialist! If you are passionate about fitness, enjoy interacting with people, and thrive in a fast-paced environment, this is the perfect opportunity for you. As a Frontliner at X Team Gym, you'll be the first point of contact for our members, providing exceptional customer service and ensuring a seamless experience from check-in to check-out.

X Team Gym is more than just a gym; it's a community of fitness enthusiasts who share a common goal of improving their health and well-being. We are committed to providing a welcoming and supportive environment where everyone feels valued and motivated to achieve their fitness goals. In this role, you'll play a crucial part in maintaining our reputation as a top-tier fitness center in Serang.

Every day, you'll greet members with a smile, assist with check-ins and check-outs, answer inquiries about our facilities and services, and ensure our reception area is clean and organized. You'll also be responsible for managing our gym's point of sale system, processing payments, and handling membership renewals. Additionally, you'll be the first responder to any issues or concerns our members may have, providing prompt and professional solutions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to gym members and visitors, ensuring a welcoming and friendly atmosphere.
• Assist with member check-ins and check-outs, including verifying membership status and processing payments using our POS system (QuickBooks).
• Handle membership renewals and new member sign-ups, ensuring accurate and timely processing.
• Maintain the cleanliness and organization of the reception area, including restocking supplies and managing waste disposal.
• Answer inquiries about gym facilities, services, and policies, providing clear and concise information.
• Assist with event coordination and promotions, helping to create a vibrant and engaging gym environment.
• Monitor and report any issues or concerns related to customer service or facility operations.
• Uphold X Team Gym's values and standards of professionalism, respect, and integrity in all interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or front desk role, preferably in a fitness or retail environment.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of people.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in using QuickBooks or other POS systems for point-of-sale transactions.
• Familiarity with basic fitness terminology and equipment is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• High school diploma or equivalent, with additional certifications in customer service or hospitality a plus.
• Passionate about fitness and committed to promoting a healthy and active lifestyle.

🛠️ Keahlian

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