Customer Service Representative - Trans Home Retail

Join Trans Home, a leading retail company in Indonesia, as a Customer Service Representative in Berbah, DI Yogyakarta. We are seeking passionate and customer-focused individuals to deliver exceptional service and contribute to our mission of providing top-tier retail experiences. In this role, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. Leveraging tools like CRM systems and customer service software, you will ensure that every interaction leaves a lasting positive impression.

Trans Home has been a trusted name in the retail industry for over a decade, known for our commitment to quality, innovation, and customer satisfaction. Located in the heart of Berbah, our office is a vibrant hub of activity, where you will collaborate with a diverse team of professionals. Whether you're assisting in-store customers or managing online inquiries through our e-commerce platform, your role is pivotal in enhancing the overall shopping experience.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions, ensuring timely and effective resolution.
• Utilize CRM software to track customer interactions, update customer records, and monitor service level agreements.
• Provide exceptional customer service by addressing concerns, offering solutions, and ensuring customer satisfaction.
• Assist in inventory management by verifying product availability and processing orders.
• Collaborate with the sales team to promote products and services, upselling and cross-selling where appropriate.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Stay informed about company policies, procedures, and new products to provide accurate information to customers.
• Participate in training sessions and continuous learning to enhance your customer service skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Excellent written and verbal communication skills in Indonesian.
• Proficiency in using CRM software and customer service tools such as Zendesk or Freshdesk.
• Ability to work in a fast-paced, customer-centric environment with a positive attitude.
• High school diploma or equivalent. Bachelor's degree in Business Administration or related field is a plus.
• Knowledge of retail industry and e-commerce platforms is a plus.
• Ability to multitask and prioritize tasks effectively.

🛠️ Keahlian

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